FAQs

We want to make shopping with BLK + GRN as easy as possible. So we have answered some of the most popular questions below, to make your experience with BLK + GRN as seamless as possible. 

What is your return policy?

BLK + GRN aims for 100% customer satisfaction. While all sales are final and we do not accept returns, we want to hear from you if you are not happy with your purchase. If you have received a damaged or incorrect order, please email us at hello@blkgrn.com within five (5) days from the date you received your order. If you received a delivery confirmation but did not receive your product, please email us within 48 hours from the delivery date. 

What is your cancellation policy?

Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, it is difficult for us to change or cancel an order once it has been submitted. 

How quickly do you ship?

We ship the majority of items within 2 business days from the date of your order. Please note that jewelry is custom made to order, and can take 7-10 days to ship. All of our shipping containers are made from at least 30% post-consumer waste paper. Most recycled paper products on the market contain little or no post-consumer waste paper, only wood chips and mill scraps. You will notice that we do not include packing slips, in order to save trees! We really try to take sustainability seriously. 

I love BLK + GRN! How can I help you grow?

This is one of our favorite questions! Please leave reviews of products, together we are creating a community, and it helps others in our community to know your experience with products. Follow us on Facebook and Instagram, like our post, leave comments, and join our thriving online community! 

Will you donate products to my amazing organization or event? 

We are so happy that you have discovered BLK + GRN and we absolutely support any work that is uplifting Black women, entrepreneurs, and artisans. To that end, we partner with small women-owned Black brands, and due to resource limitations, our brands are unable to support donation requests. 
However, we do have a limited number of gift cards to distribute or we can offer discounts on products if you want to purchase products for your event. This not only allows us to support your brand, but it also allows you to support the brands of the women that we feature on our platform. We call that a win-win!
If you are interested in applying for a gift card sponsorship, click here to complete the form.

How do you determine what products to sell in your marketplace?

We are really really picky! We have developed a 4-part approval process that evaluates ingredients, sourcing, effectiveness, and branding. Click here to learn more about our process. 

I received a gift card at an event, and it does not work. What do I do?

The code that you received will not work at the checkout. Click here to complete the form and your gift card code will be emailed to you for you to use at checkout!

I am a blogger, do you have an affiliate program?

Yes, we do! Click here to learn more. 

I make products! Can I be featured on your marketplace? 

We have a 4-part approval process that can take 3 - 6 months to complete, depending on the size of our pipeline. Click here to learn more about our approval process. If you think you would be a good fit, complete the full application to apply.
Still didn't get your question answered? Contact us at hello@blkgrn.com